Last Updated: April, 2, 2025
By using the Nuvo platform ("Nuvo," "we," "our," or "us"), you agree to the following Terms of Service. These terms apply to all users, including renters, vendors, and visitors. If you do not agree with any part of these terms, you may not use the platform.
You must be at least 18 years old and capable of forming a legally binding contract to use Nuvo. By registering, you confirm that all information you provide is accurate.
You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account will be considered your responsibility.
Nuvo charges a 20% commission on all Equipment Bookings made through the platform by vendors. All payments are processed through a secure third-party provider (e.g., Stripe).
We require a deposit on each rental. The deposit is held until the equipment is returned to the vendor. Once return status is marked "Yes," the vendor will select one of the following:
Full Refund
Partial Refund
No Refund
If the vendor chooses a partial or no refund, the customer may raise a dispute. Nuvo will review the dispute, speak with both parties, and decide the final amount to be refunded.
If a dispute is raised, Nuvo will act as a neutral third party. Upon resolution, if the customer agrees with the outcome, we will process the appropriate refund based on our review.
Nuvo is a technology platform that facilitates rentals between independent vendors and customers. We do not own or inspect every item listed on the platform, nor do we supervise the delivery, use, or return of every item.
Use of the platform and rental of equipment is entirely at the user’s own risk. Nuvo does not guarantee or warrant the condition, safety, or suitability of any equipment. Users agree that Nuvo will not be held liable for any injury, loss, theft, damage, or harm resulting from the use, misuse, or malfunction of any rented equipment.
Both vendors and customers release Nuvo from any and all claims, demands, or damages, whether known or unknown, arising out of or in connection with disputes between parties or the condition and use of rented items.
This Privacy Policy outlines how Nuvo collects, uses, and protects your personal information in accordance with the California Consumer Privacy Act (CCPA).
Personal identifiers (name, email, address)
Payment information
Rental and booking history
Communication and dispute logs
To process transactions
To facilitate rentals and subscriptions
To provide customer support
To improve our services
We do not sell your data. Information may be shared with vendors and service providers only as necessary to complete bookings and fulfill services.
Right to know what personal data is collected
Right to request deletion
Right to opt-out of sale (not applicable as we do not sell data)
Right to access your personal data
By booking any item through Nuvo, you agree to the following Rental Agreement terms:
Renter is responsible for the item from the time of delivery until pickup or return.
Equipment must be returned in the same condition it was delivered.
Deposit will be held until the vendor marks item as "returned" and selects a refund type.
Late returns may incur additional charges.
Any damage to equipment will result in a partial or no refund of the deposit.
Use of equipment is at the renter’s own risk. Nuvo is not liable for any incidents, damages, or malfunctions.
By listing equipment on Nuvo, vendors agree to:
Keep product listings accurate and updated.
Be responsible for tracking item condition before and after rentals.
Mark equipment as "returned" once received.
Select appropriate refund status (full, partial, none).
Allow customers to dispute partial/no refunds via the platform.
Accept Nuvo's final decision in refund disputes.
Pay a 20% commission on every successful booking processed via Nuvo.
Vendors acknowledge and agree that they operate as independent third-party providers, not employees or agents of Nuvo. Vendors are fully responsible for the equipment they rent, the condition of that equipment, and their interactions with customers. Nuvo facilitates the transaction but does not take ownership of vendor-listed equipment, and is not liable for vendor performance or rental outcomes outside of our mediation process.
Nuvo disclaims all liability for any issues, losses, or damages arising from equipment rented or listed by third-party vendors. Vendors use the platform at their own risk and are solely responsible for compliance with applicable laws and safety regulations.
Vendors also agree to abide by Nuvo's guidelines, including timely communication, fair pricing, and honest condition reports.
While Nuvo does not automatically include insurance or damage coverage, renters may be eligible for protection under the following terms:
Deposits serve as security for damaged/lost items.
If equipment is returned damaged, vendors may retain all or part of the deposit.
Renters may dispute any deposit deduction via the platform.
Nuvo will mediate all disputes and decide the final refundable amount.
Renters are responsible for any damage not covered by deposit refund.
Vendor marks return status as “Yes.”
Vendor selects Full, Partial, or No Refund on the deposit.
If partial/no refund is selected, customer can raise a dispute.
Nuvo reviews evidence and communicates with both parties.
Nuvo makes a final decision on the refund.
Refund is processed once customer agrees with the outcome.
Nuvo reserves the right to modify these Terms and Policies at any time. Continued use of the platform constitutes acceptance of the revised terms.
For questions or concerns, contact support@nuvorentals.com