Last Updated: April 3, 2025
Applies to all rentals facilitated through the Nuvo platform including house-owned rentals via Nuvo Rentals and third-party vendor rentals.
This Rental Agreement ("Agreement") governs the terms between the Renter ("you" or "customer") and either:
A third-party Vendor renting through the Nuvo marketplace, or
Nuvo Rentals, which provides rentals of in-house inventory managed directly by Nuvo.
By completing a booking, you acknowledge that you’ve read, understood, and agreed to the following terms.
The rental period starts at delivery or self-pickup and ends upon return or scheduled pickup.
Extensions must be requested through the Nuvo platform and are subject to availability and approval.
You are responsible for the item throughout the rental period.
Items must be returned in the same condition received, accounting for reasonable wear.
You agree not to misuse, alter, or sub-rent the equipment.
You will notify the Vendor or Nuvo Rentals immediately in case of damage, theft, or malfunction.
A security deposit is required for all rentals.
After return, the Vendor or Nuvo Rentals will mark the item as “Returned” on the platform.
Upon confirmation, one of the following will be selected:
Full Refund – item returned in good condition.
Partial Refund – minor damage, missing accessories, or late return.
No Refund – significant damage, loss, or breach of agreement.
Refunds are issued only after return status is confirmed.
If a Vendor selects partial or no refund, you may file a dispute through the platform.
Nuvo will mediate by reviewing the case, gathering evidence from both parties, and making a final decision.
Refunds will be issued after dispute resolution and Renter approval of the outcome.
All equipment is used at your own risk.
Nuvo and its Vendors do not guarantee compatibility, condition beyond listed specifications, or safety under improper use.
You agree to release Nuvo from liability for injury, loss, or damages resulting from the equipment or its use.
Cancellations must be made according to the cancellation policy shown at checkout.
Late cancellations or no-shows may result in forfeiture of deposit or booking fees.
Vendors must ensure the item is in good working condition, accurately represented, and ready at the time of pickup/delivery.
Vendors must mark return status and select appropriate refund option.
Vendors agree to honor Nuvo’s dispute resolution process and final decision.
Products listed under Nuvo Rentals are owned and managed by Nuvo directly.
The same policies apply, but returns, refund decisions, and disputes are handled exclusively by Nuvo.
You agree that Nuvo is not liable for any injury, damage, or loss resulting from rentals, whether from Vendors or Nuvo Rentals.
You assume all responsibility during use of the item.
For questions or concerns, contact:
sales@joinnuvo.com